How We Handle Your Information

We use the information you share with Home Buyers of Cleveland to respond to your property request and pass it to one local buyer. This policy explains what we collect, how that information is used and how to contact us about it.

Last updated: October 26, 2026.

Information you give us

We collect the property address, phone number and email you enter in the form, along with your consent checkbox response. The form does not request a name. These details let us receive your request and arrange contact about the property.

We also collect what you share during a phone call. A virtual assistant answers calls, which are recorded and transcribed. If you give your name on a call, it becomes part of the information you have provided along with your contact and property details.

The chat box on this website is answered by a virtual assistant. Messages you type in the chat are saved, like call transcripts, so we can answer your request.

Website activity and cookies

We collect basic information about visits, including pages viewed, device information and approximate location. We use privacy-friendly analytics and Google Analytics to understand website activity. Google Analytics uses cookies.

Your request goes to one buyer

We use your details to reply and refer your request to one local buyer, an investor who buys houses directly. That buyer may contact you about the property. We pass along only the information you agreed to share.

For a form request, that means the property address, phone number and email. For a phone request, it can also include your name if you supplied it. Your details go only to the one local buyer you agree to be connected with and the service providers listed below that help run the service.

We use chat details to reply to your request and pass them only to the one local buyer you agree to be connected with.

Consent and contact preferences

We make calls and send texts or emails about your request only with your consent. Consent comes from the form checkbox or your agreement during a call. The details you share support contact about the property you asked us to discuss.

You can reply STOP to end text messages. You can also ask us to stop calling or emailing. To raise a privacy concern or request an opt-out, email [email protected] or call us.

Providers that help run the service

We share information with providers that operate parts of the service. These include hosting, phone and virtual assistant services, email delivery and analytics. This sharing supports the website and the handling of incoming requests.

Access, corrections and deletion

You can ask what information we hold about you, request a correction, ask for deletion or opt out. Send your request to [email protected] or contact us by phone. Ohio privacy rights apply where they cover Home Buyers of Cleveland.

Children and policy changes

This website is not intended for children under 13. We may change this policy and date those changes on this page. The date above identifies the current version so you can see when the policy was updated.